Hims & Hers Privacy Lawsuit: Can Customers Claim Money?

Five more states joined the Federal Trade Commission (FTC) lawsuit against Hims & Hers, the FTC announced November 10, 2026. No settlement or claim form has been announced in the sources checked.

The Hims and Hers lawsuit is a regulator case, not a class action. As of November 13, 2026, no settlement, refund program or claim form has been announced for customers in the sources checked. The FTC and states allege that Hims & Hers shared health information with advertising platforms and used billing and cancellation practices that broke consumer-protection laws. Those allegations have not been decided by a court.

According to the FTC's November 10 press release, an amended complaint was filed in the U.S. District Court for the Northern District of California. Separate proposed private class actions have also been reported in that court, but their later status was not verified. In a July 29, 2026 statement about the original complaint, Healthcare Dive reported that Hims & Hers called the FTC's claims baseless and denied the allegations. A response to the November 10 amendment was not found in the sources checked.

Can Hims & Hers Customers Claim Money From the FTC Lawsuit?

Hims & Hers customers cannot submit a claim in the FTC lawsuit today: no settlement, refund program or claim form has been announced in the sources checked. The FTC and states are suing under their own laws. Their lawsuit does not make customers members of a class action, and filing the case does not by itself pay customers.

The FTC says Arizona, Florida, Nebraska, Ohio and Wisconsin joined the case as co-plaintiffs with Utah and California. California participates through Los Angeles County Counsel. The FTC's announcement reports allegations about sharing health information with advertising platforms and about billing and cancellation. It does not say what relief the FTC or states seek.

No court has found that Hims & Hers broke any law. The court will decide the case, but the outcome is unknown. What any one customer's data or billing history shows is also unknown from the FTC's announcement. A customer with an individual concern can keep account records, emails and billing statements for a licensed attorney to review.

Hims & Hers Lawsuit Status

The FTC's November 10, 2026 announcement identifies the parties, court and laws cited in the amended complaint. It does not announce a way for customers to request money. The FTC says the Commission voted 2-0 to file the amended complaint.

The status table describes the regulator lawsuit. It does not describe a certified class action or an approved customer payout. A later court decision or refund announcement would change what customers can do, but neither is reported in the sources checked.

What the FTC and States Allege

The FTC and states allege two areas of misconduct: sharing health information with advertising platforms and using unlawful billing and cancellation practices. These are claims in a lawsuit. No court has found that Hims & Hers broke any law.

• Privacy: The FTC and states allege Hims & Hers shared consumers' health information with third-party advertising platforms, including Meta and Snap, despite claims that its services maintain privacy. The FTC press release does not identify a specific health condition.
• Billing and cancellation: The FTC and states allege customers were charged almost immediately after completing an intake form, that the charge was not clearly disclosed and that cancelling was difficult.

According to the FTC press release, the amended complaint cites the FTC Act, ROSCA and state consumer-protection laws. The press release does not state what relief the FTC or states seek. It also does not announce a consumer refund or report a response from Hims & Hers.

The allegations do not establish what happened in any particular customer's account. Account records and billing statements may help a customer identify their own charges. The FTC's announcement does not resolve any individual billing or privacy dispute.

Regulator Lawsuit Versus Class Action

The Hims and Hers FTC lawsuit is a regulator case brought by the FTC and states in the public interest under their own laws. In a private class action, named consumers sue for a proposed class. A customer does not become a class member merely because the FTC filed suit against Hims & Hers.

The distinction matters for a possible payout. The FTC can return money to consumers when it recovers money in a case, but no refund program has been announced for this case in the sources checked. The FTC posts refund programs at ftc.gov/refunds. The site's guide to how FTC refunds work explains the process in other cases. It does not mean a Hims & Hers refund exists.

A private proposed class action follows a different route. Named consumers file a complaint, and the court later decides whether to certify a class. Money reaches class members only through a judgment or a court-approved settlement followed by a claims process. There is no standard payout to apply to the reported private suits.

For the Hims and Hers lawsuit payout question, neither route offers a claim form in the sources checked. A possible FTC recovery cannot be treated as an announced refund. Likewise, a proposed private class action cannot be treated as a certified class or a settlement.

The Private Class Actions

OpenClassActions reported at least two proposed private class actions over similar allegations in the same Northern California federal court as of September 18, 2026. According to that summary, neither had a certified class, a settlement or a claim process as of that date. Their later status was not verified.

Those private cases are separate from the FTC and state lawsuit. The existence of a proposed class action does not establish that the court will certify a class. Whether any class will be certified is unknown. Without a reported settlement or claim process, there is no private-case claim form identified in the sources checked.

Readers comparing the two routes can use the guide to how class action settlements work for the steps between a complaint and a possible payment. The page on privacy class action settlements provides general background on privacy-related claims. Neither page announces a settlement in the Hims & Hers cases.

The September 18 status date is narrower than the November 10 FTC announcement. The FTC announcement establishes that five more states joined the regulator case. It does not establish a later status for the private proposed class actions. No private-suit payout amount can be drawn from either source.

What to Do Next

Hims & Hers customers can preserve their own records and watch for an official FTC refund announcement. No settlement, refund program or claim form has been announced in the sources checked as of November 13, 2026, so there is no lawsuit payout application to complete today.

A licensed attorney can advise on an individual billing or privacy dispute. Anyone considering that step can use the find a lawyer directory. The allegations alone cannot show what happened to one customer's information or account.

If you are or were a Hims & Hers customer, keep your account and billing records and watch ftc.gov/refunds for any announced refund program.

Frequently Asked Questions

Is there a Hims & Hers class action settlement?

No class action settlement has been reported in the sources checked. OpenClassActions reported at least two proposed private class actions as of September 18, 2026, with no certified class, settlement or claim process at that time. Their later status was not verified, and no payout figure is available from those facts.

How is an FTC lawsuit different from a class action?

In an FTC lawsuit, the FTC and states sue in the public interest under their own laws. Named consumers sue for a class in a private class action. The FTC lawsuit does not make Hims & Hers customers class members or pay them by itself. A private class action requires further court steps before there could be a class-member payment.

Why is Hims & Hers being sued by the FTC and five states?

The FTC and states allege that Hims & Hers shared consumers' health information with advertising platforms and used unlawful billing and cancellation practices. Arizona, Florida, Nebraska, Ohio and Wisconsin joined Utah and California in the regulator lawsuit, according to the FTC. These remain allegations, and no court has found that Hims & Hers broke any law.

What data is at issue in the Hims & Hers lawsuit?

The FTC and states allege that Hims & Hers shared consumers' health information with third-party advertising platforms, including Meta and Snap. The FTC press release does not identify a specific health condition. It does not establish what happened to any one customer's data.

How do I find out about an FTC refund?

Watch ftc.gov/refunds, where the FTC posts refund programs. No refund program has been announced for the Hims & Hers case in the sources checked. The FTC does not charge fees for refunds, so do not pay anyone who offers to file a claim for you.

Has Hims & Hers responded to the lawsuit?

In a July 29, 2026 statement about the original complaint, Healthcare Dive reported that Hims & Hers called the FTC's claims baseless and denied the allegations. A response to the November 10 amendment was not found in the sources checked. The FTC's November 10 press release does not report a Hims & Hers response. No court has ruled on the allegations.